Standard 30-Day Return Policy**
- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: Yes
Items covered by this policy (those products for which twohubs states "This item may be returned for a replacement or refund within 30 days only") exclude any rubber goods that have been mounted and ridden. Items must be returned to twohubs within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by twohubs, and not the mere issuance of an RMA.
These are twohubs.com’s Standard Return Policies applicable only to products purchased by you directly from the twohubs.com website.
- All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting twohubs Customer Service through any of the methods provided at firstname.lastname@example.org.
- Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
- Any product not purchased from twohubs.com.
- Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number.
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, and all other items originally included with the product.
- Any product from which the UPC code has been removed from its packaging if applicable.
- Any product that exhibits physical damage post delivery.
- Any product for which you have submitted a mail-in rebate if applicable.
Mail-In Rebate Policy
Any product offering a mail-in rebate is not returnable to twohubs once the rebate has been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable. Only the product manufacturer can replace a defective item missing the UPC code.
Combo, Bundle and Kit Specials
Combo, Bundle, and Kit Specials include two or more items that must be purchased together in order to receive a discount, and must be returned together for full refund.
While twohubs is more than happy to fill your order for a quantity of ten (10) or more of any given item in our inventory on a single purchase order, please understand that an order of that size, once purchase is completed, is automatically non-refundable. All other specific conditions related to the ordered item still apply, including any and all stipulations relative to any available replacement return policies. Please contact the Customer Service team with any questions you may have.
Demo Wheels Return Policy
All Demo wheel sales ARE FINAL.
twohubs.com does not offer any express warranties. However, many of the products available through twohubs.com are covered by Manufacturers' Warranties. If a product is covered by a manufacturer's warranty, it will be stated on that product's web page. Manufacturers' warranty details are typically available at the manufacturer's website; click links to see a list of the manufacturers whose items we carry. Detailed manufacturer warranty information can also be obtained for free by contacting our Customer Service team. Please note that products in this category are non-refundable unless otherwise indicated.
**Please note that we are very flexible and if there are ever any issues out of the standard return policy, we are all ears. We would love to speak with you and resolve any issues to ultimately make you a satisfied and happy twohubs client.